Refund policy

Return & Refund Policy

Last updated: December 8, 2025

Byppet operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you, the customer, with a curated shopping experience. This Return & Refund Policy describes how returns, exchanges, cancellations and refunds are handled when you make a purchase or other transaction using the Services.

Please read this Return & Refund Policy carefully. By making a purchase through the Services, you acknowledge that you have read, understood, and agree to the terms described herein. If this Policy conflicts with any other policy on the Services, this Policy controls with respect to returns and refunds.

Eligibility for Returns

Depending on the type of product you purchase and where you reside, you may be eligible for a return, exchange, or refund. To be eligible, the following conditions must typically be met:

  • The item must be unused, unworn, and in the same condition in which you received it.

  • The item must be returned in its original packaging, including all accessories, manuals, tags, and labels.

  • A valid proof of purchase (order number, receipt, or confirmation email) must be provided.

Certain products may not be eligible for return or refund, including but not limited to:

  • Perishable goods

  • Personalized or customized items

  • Digital products or downloadable items

  • Items marked as final sale

  • Hygiene-related products (e.g., opened grooming or pet-care items)

We reserve the right to refuse returns that do not meet these conditions.

Return Window

You may request a return within 30 days from the date your order is delivered, unless otherwise required by applicable law or specified on the product page.

To initiate a return, you must contact us using the contact details provided below.

Return Process

To start a return:

  1. Contact us at byppet@gmail.com with your order number and details about the product you wish to return.

  2. We will review your request and inform you whether your return is approved.

  3. If approved, we will provide instructions on where and how to send your item.

  4. Returned items must be shipped using a trackable shipping method.

We do not accept returns sent without prior authorization.

Return Shipping Costs

Unless otherwise required by law:

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

  • If the return is due to our error (e.g., wrong item, damaged product), we will cover the return shipping cost.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with:

  • Photos of the item,

  • The packaging,

  • And your order number.

We will provide a replacement or refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original method of payment.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

We may issue store credit instead of a refund in certain cases, where permitted by law or when requested by you.

Exchanges

Exchanges are only available for the same product in a different size or color, subject to availability.

If the item you want is no longer available, we may offer:

  • A refund, or

  • Store credit.

Order Cancellations

Order cancellations may be requested before the order is processed or shipped.

Once your order has been shipped, it cannot be cancelled. However, you may request a return after receiving it.

We reserve the right to cancel an order for reasons including:

  • Suspected fraud,

  • Inventory issues,

  • Incorrect pricing,

  • Shipping restrictions.

Non-Refundable Situations

We may refuse a refund if:

  • The item is not returned in the required condition,

  • The return is made after the allowed window,

  • The product is not eligible for return,

  • There is evidence of misuse or damage caused after delivery.

International Returns

Please note that international returns may involve:

  • Longer processing times,

  • Higher return shipping costs,

  • Possible customs duties or import taxes, which are non-refundable.

We are not responsible for items lost or damaged during return shipping.

Changes to This Return & Refund Policy

We may update this Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the revised Policy on the Services and update the “Last updated” date.

Contact

If you have any questions about returns, refunds, or exchanges, please contact us at:

📧 byppet@gmail.com
📍 1201N Orange St ste 600, Wilmington, DE, 19801, US